Selection: Permanent, Full-Time, Fresh Graduate
We’re looking for a Mandarin speaker customer service officer for lounge at travel hub (KLIA).
- Provide friendly and professional service to lounge guests, including handling enquiries and customer complaints.
- Ensure tables, service areas and equipment are properly set up, clean and ready for service.
- Promote and upsell daily specials and monthly promotions to guests.
- Refill beverages and assist with replenishment of food and snacks.
- Report service-related issues promptly to the Lounge Supervisor or Lounge Manager.
- Assist with daily stock inventory, proper record-keeping and receiving of stock deliveries.
- Support the lounge team in maintaining smooth daily operations and service standards.
Requirements:
- Able to converse fluently in Mandarin
- Must have valid Typhoid Injection and Food Handling Certificate
- Minimum High School required
- Have prior Customer Service experience in hospitality industry
- Customer-oriented personnel with good communication skills
- Able to work at Kuala Lumpur International Airport
Pay: RM3,000.00 - RM3,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Experience:
- Customer Service: 2 years (Required)
Language:
Work Location: In person