全职 Customer Service Executive 工作, 薪水 up to MYR 5,000, Verona Bake (M) Selangor 公司招聘中 - Ricebowl

Job Responsibilities:

• Handle customer enquiries, feedback, and complaints through various communication channels, including phone calls, emails, WhatsApp, and other platforms.
• Provide prompt, professional, and accurate responses to customers regarding products, orders, services, and other related matters.
• Investigate customer complaints and coordinate with relevant departments and outlet teams to identify the root causes of issues.
• Conduct regular visits to company outlets to monitor service standards, investigate customer complaints, and assess operational practices.
• Follow up with outlet teams and relevant departments to ensure corrective actions are implemented effectively.
• Monitor recurring customer complaints and identify areas for improvement to prevent similar issues from happening again.
• Maintain accurate records of customer feedback, complaints, investigation findings, and corrective actions taken.
• Prepare customer service reports and provide recommendations to management for continuous improvement.
• Ensure all customer interactions and complaints are handled professionally and within the required timeframe.
• Perform other customer service-related duties as assigned by the management.

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Communication, or a related field.
• Minimum 1–2 years of working experience in customer service or a related position.
• Fresh graduates with good communication skills and a positive attitude are encouraged to apply.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Strong problem-solving and analytical skills, with the ability to investigate complaints and identify root causes.
• Able to communicate effectively with customers, outlet staff, and internal departments.
• Willing to travel to company outlets when required for complaint investigations and operational monitoring.
• Possess own transportation and a valid driving licence.
• Proficient in Microsoft Office applications, especially Microsoft Excel and Word.
• Experience in handling customer service platforms or CRM systems will be an added advantage.
• Independent, responsible, detail-oriented, and able to work in a fast-paced environment.
• Customer-oriented with a strong commitment to service quality and continuous improvement.

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person