全职 Customer Success Specialist Mobility (Open to fresh graduates) 工作, 薪水 up to MYR 3,000, Agensi Pekerjaan Ideal Reliance Selangor 公司招聘中 - Ricebowl

Job Details:

• Contract Duration: 12 months
• Work Location: Bandar Sunway, Subang Jaya
• Working Hours: 5 days/week, Monday to Friday, (Ops hours: 8am-6pm; there will be 2 shifts depending on the rotation, either 8am-5pm or 9am-6pm), will be following Singapore Public Holiday
• Offered Salary: RM 3,000

Responsibilities:

Customer Support and Case Processing

• Handle routine customer enquiries, service requests and standard complaints through approved channels such as phone, email, tickets, chat or digital channels.
• Provide approved information about charging services, mobile applications, promotions, loyalty activities and customer accounts using current knowledge materials.
• Manage assigned cases within documented scope, provide timely follow-up and maintain accurate case notes.
• Escalate complex, sensitive, high-risk, technical or non-standard cases to the designated staff member or Team Lead.

Standard E-Mobility Operations

• Process documented customer-account, registration, profile, verification and application-access requests within approved system rights.
• Support routine charging-transaction enquiries, approved refunds or adjustments, campaign fulfilment and other defined transactions where a clear SOP and decision tree exist.
• Perform routine data validation, reporting, record updates and administrative checks.
• Follow established service levels, quality standards and escalation procedures.

Digital and First-Level Troubleshooting Support

• Guide customers through approved self-service options, website information and mobile-application steps.
• Perform documented first-level troubleshooting and gather the required customer, charger, transaction and incident information.
• Escalate system failures, repeated charging issues, safety-related concerns, suspected fraud, control issues or cases outside the documented process.

Compliance and Information Handling

• Protect customer and company information and comply with applicable Code of Conduct, HSSE, data-privacy, information-security and records requirements.
• Use only the access provided for assigned activities and do not make decisions outside documented authority.
• Maintain complete and accurate records for assigned tasks and customer interactions.

Team and Project Support

• Participate in training, coaching, knowledge transfer, quality reviews and team briefings.
• Identify recurring customer issues and raise improvement opportunities to staff or the Team Lead.
• Support scripted testing, data validation, data cleansing, bulk updates or readiness activities when the scope, controls and supervision are clearly documented.

Skills and Requirements

• Diploma or Degree in a relevant field.
• Good communication skills in English.
• Basic computer skills and proficiency in Microsoft Office.
• Good problem-solving and customer service skills.
• Able to handle customer enquiries and complaints professionally.
• Detail-oriented with good record-keeping skills.
• Able to follow SOPs and escalate issues when necessary.
• Able to work independently and as part of a team.
• Experience in customer service or technical support is an advantage.

Pay: Up to RM3,000.00 per month

Work Location: Hybrid remote in Bandar Sunway