全职 IT Technical Assistant 工作, 薪水 up to MYR 2,300, Metasigma Selangor 公司招聘中 - Ricebowl

Responsibilities

Hardware & Systems Support

• At Metasigma you will triage and repair desktops, laptops, peripherals and basic embedded devices using methodical troubleshooting and component swaps.
• Install and configure operating systems, drivers, firmware and essential software on workstations and test devices to keep the fleet production ready.
• Run diagnostics and monitor device health to identify recurring faults and reduce downtime.
• Support engineers during debug sessions by reproducing issues on test benches and validating fixes.

Automation & Lab Operations

• Maintain and improve imaging tools, test benches and lab equipment to keep test cycles consistent and efficient.
• Write small automation scripts and jobs to speed up device imaging, test setups and routine checks.
• Keep automation and lab workflows under version control and help integrate simple CI tasks where useful.
• Help scale repeatable processes so hardware validation and deployments become faster and more reliable.

Documentation & Cross-team Support

• Log incidents, manage inventory for parts and spares, and keep asset records accurate for the team.
• Produce clear troubleshooting guides, runbooks and test procedures that others can follow.
• Work closely with product, operations and engineering to communicate findings and coordinate live fixes.
• Provide hands-on support during product cycles and release windows to help meet delivery goals.

Requirements

Qualifications & Experience

• Currently pursuing or recently completed a diploma or degree in Computer Science, Information Technology, Electrical or Electronic Engineering, or a related field.
• Entry-level role: 0 years of professional experience expected; prior lab work, internships or personal projects are a plus.
• Willingness to work in a hands-on lab environment and to learn from engineers and operators on the job.

Hard Skills & Knowledge

• Basic hardware troubleshooting and PC assembly or repair experience, with safe handling of components.
• Familiarity with Windows and Linux operating systems, embedded boards and networking fundamentals.
• Basic scripting ability for automation tasks, for example Bash or Python, to create repeatable lab jobs.
• Comfortable using Git for version control and maintaining scripts, images or small automation repositories.

Soft Skills & Qualities

• Clear communicator who can write concise documentation and explain technical steps to non-technical teammates.
• Curious, reliable and detail oriented, with a focus on reproducible fixes and careful equipment handling.
• Team player who collaborates across engineering, product and operations and follows lab safety and process guidelines.

Want hands-on experience fixing real hardware and systems while you learn? By working with us at Metasigma, you will support device fleets, assist engineers, and see how products are tested and deployed.

Your role is to build and scale our internal IT and hardware support processes, from setting up test benches to automating routine tasks. You will help make hardware development and day-to-day operations more reliable and faster.

Your Growth & Impact

• Position yourself to own hands-on troubleshooting cases and build a portfolio of real hardware fixes.
• Elevate your technical skills by working with Linux, embedded boards, and networked devices in a production environment.
• Cultivate cross-team experience by working directly with engineers, product, and operations on live issues.
• Build practical automation skills by scripting routine tasks and improving test procedures.