JOB DESCRIPTION
1. Medication Management and Dispensing
- Review and verify prescriptions to ensure accurate and safe dispensing of medications.
- Dispense prescription and non-prescription medications in accordance with applicable laws, regulations, and professional standards.
- Provide clear instructions to customers on medication dosage, administration, potential side effects, precautions, and proper storage.
- Identify potential drug interactions, contraindications, allergies, and other medication-related risks.
- Ensure the safe, effective, and rational use of medications.
2. Pharmaceutical Care and Customer Counselling
- Provide professional pharmaceutical advice and counselling to customers on medications and healthcare products.
- Educate customers on the correct use of medications to improve treatment outcomes and promote medication adherence.
- Recommend suitable over-the-counter (OTC) medications and healthcare products based on customers' needs and professional assessment.
- Address customers' medication-related enquiries and provide appropriate recommendations.
- Refer customers to medical practitioners when necessary.
3. Pharmacy Operations Management
- Oversee daily pharmacy operations to ensure smooth, efficient, and effective service delivery.
- Ensure compliance with pharmacy procedures, company policies, and established Standard Operating Procedures (SOPs).
- Maintain proper storage, handling, labelling, and organisation of medications and healthcare products.
- Monitor medication stock levels and ensure adequate availability of essential medications.
- Ensure the pharmacy environment is clean, organised, and conducive to providing quality healthcare services.
4. Inventory and Stock Control
- Monitor and manage medication and healthcare product inventory.
- Check medication expiry dates and ensure expired, damaged, or recalled products are handled appropriately.
- Assist in stock ordering, receiving, checking, and replenishment.
- Maintain accurate inventory records and minimise stock discrepancies.
- Ensure medications are stored under appropriate conditions in accordance with manufacturer recommendations and regulatory requirements.
5. Regulatory Compliance and Documentation
- Ensure all pharmacy activities comply with applicable laws, regulations, guidelines, and professional ethical standards.
- Maintain accurate prescription records, dispensing records, and other required pharmacy documentation.
- Ensure the proper handling and documentation of controlled medicines and other regulated products, where applicable.
- Maintain customer confidentiality and protect sensitive medical and personal information.
- Cooperate with relevant authorities during inspections, audits, and compliance assessments when required.
6. Sales and Customer Service
- Provide excellent customer service while maintaining professional pharmaceutical standards.
- Assist customers in selecting appropriate healthcare products based on their needs.
- Support pharmacy sales activities and contribute to achieving established sales targets where applicable.
- Promote healthcare products responsibly and provide accurate product information.
- Build positive customer relationships to encourage customer satisfaction and loyalty.
7. Teamwork and Professional Development
- Work collaboratively with pharmacy assistants and other team members to ensure efficient daily operations.
- Provide guidance and supervision to pharmacy support staff within the scope of professional responsibilities.
- Participate in staff training and share relevant pharmaceutical knowledge when required.
- Keep up to date with new medications, healthcare products, pharmaceutical developments, and changes in regulatory requirements.
- Perform other pharmacy-related duties as assigned by management, consistent with professional responsibilities and applicable regulations.
QUALIFICATIONS AND REQUIREMENTS
- Possess a recognised Bachelor of Pharmacy degree.
- Be registered with the Pharmacy Board Malaysia and hold a valid Annual Practising Certificate (APC), as required by applicable laws and regulations.
- Possess sound knowledge of medications, pharmaceutical care, and pharmacy operations.
- Have good communication, interpersonal, and customer service skills.
- Demonstrate professionalism, integrity, responsibility, and attention to detail.
- Be able to work independently and collaboratively as part of a team.
- Possess good organisational, problem-solving, and decision-making skills.
- Previous experience in a community pharmacy or retail pharmacy setting will be an added advantage.
- Fresh graduates who meet the applicable registration and practising requirements are encouraged to apply.
KEY COMPETENCIES
- Medication Dispensing and Prescription Verification
- Pharmaceutical Care and Patient Counselling
- Medication Safety and Regulatory Compliance
- Pharmacy Operations Management
- Inventory and Stock Control
- Customer Service and Communication
- Sales and Product Knowledge
- Leadership and Teamwork
- Problem-Solving and Attention to Detail
EMPLOYMENT TYPE
Full-Time
Pay: RM5,000.00 - RM6,553.33 per month
Benefits:
Work Location: In person