全职 Admin Executive 工作, 薪水 up to MYR 3,500, Elegant Concept Furnishing Centre Selangor 公司招聘中 - Ricebowl

Technical Skills

• E-Commerce Proficiency: Experience handling Seller Centers (Shopee, Lazada, TikTok Shop, or Shopify) is highly preferred.

• Microsoft Office:

  • Excel: Must be able to use basic formulas (Sum, Average), filters, and sort data for inventory and sales reporting.

  • Word: Ability to format documents and create templates.

• Computer Literacy: Comfortable learning new software and navigating web-based backend systems.

Soft Skills & Qualifications

• Education: Minimum Diploma in Business Administration, Marketing, or a related field (or equivalent experience).

• Language:Good command of written and spokenEnglish (knowledge of other local languages is a plus).

• Attitude:

  • High attention to detail (crucial for order processing).

  • Patience and empathy when dealing with difficult customers.

  • Able to multitask and work fast during peak sales periods (e.g., 11.11, Payday Sales).

1. E-Commerce Operations

• Order Processing: Manage daily orders from platforms (e.g., Shopee, Lazada, TikTok Shop, Website), ensuring they are processed, packed, and arranged for courier pickup on time.

• Product Management: Assist in uploading new products, updating pricing, and editing product descriptions/images on seller centers.

• Inventory Control: Monitor stock levels in the system and coordinate with the warehouse/stock team to ensure inventory accuracy.

• Returns & Refunds: Handle the backend process for customer returns, exchanges, and refund claims within the platform’s timeframe.

2. Customer Service

• Inquiry Management: Respond promptly and professionally to customer inquiries via Live Chat, WhatsApp, Social Media, and Email.

• Problem Solving: Resolve customer complaints regarding order delays, damaged items, or wrong deliveries with a polite and helpful attitude.

• Feedback Handling: Monitor customer reviews and ratings; reply to feedback to maintain a high store rating.

3. General Administration

• Data Entry & Reporting:UseMicrosoft Excel to compile weekly/monthly sales reports, inventory logs, and expense trackers.

• Documentation:Prepare invoices, delivery orders (DO), and shipping labels usingMicrosoft Word or platform tools.

• Office Support: Maintain proper filing of documents (digital and physical) and assist with ad-hoc administrative duties as assigned by the manager.

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided