- Seri Kembangan Selangor Malaysia
工作地点
职位描述
岗位职责
*Monitor and respond to all leads received through WhatsApp from Meta Ads.
* Provide first response within a maximum of 5 minutes during working hours.
* Communicate using GODECO’s style: professional, friendly, confident, and not overly pushy.
* Obtain qualification information such as:
* Evaluate whether prospects fit GODECO’s target market and services.
* Explain the Design & Build process, consultation, design fee, and GODECO Open Day at a basic level.
* Handle basic objections related to budget, design fee, location, appointments, and work process.
* Contact leads via WhatsApp and phone calls when required.
* Convert qualified leads into:
* Appointments with Design Consultants; or
* Registration and attendance at GODECO Open Day.
* Send confirmations, reminders, and location details before appointments or Open Day.
* Conduct consistent follow-ups according to the established schedule.
* Re-contact no-show leads and arrange new appointments.
* Record all information, status, source, and conversation notes in CRM/Airtable.
* Provide complete handover information to Design Consultants before consultation sessions.
* Prepare daily and weekly reports on leads, response time, qualified leads, bookings, attendance, and lost leads.
* Provide feedback to the Marketing Team regarding lead quality, recurring inquiries, and campaign issues.
* Maintain customer confidentiality and comply with company communication policies.
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
Education:
Work Location: In person
重要安全守则
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