About the role

YS AUTOWORLD SDN. BHD. is seeking a Service Advisor to join our team at our Kemaman, Terengganu dealership. This is a full-time position offering an excellent opportunity to develop your career within a dynamic automotive environment. As a Proton Authorised Dealer, we are committed to delivering exceptional after-sales service and ensuring the highest level of customer satisfaction.

As a Service Advisor, you will be the primary point of contact between customers and the service department. You will be responsible for providing professional advice, coordinating vehicle servicing and repairs, and ensuring a seamless customer experience throughout the service process.

Key responsibilities

Greet customers warmly and professionally upon arrival at the service centre.
Listen to customers' concerns and accurately identify vehicle service and repair requirements.
Prepare repair orders and explain recommended maintenance and repair work to customers.
Provide accurate cost estimates and obtain customer approval before work begins.
Schedule service appointments and coordinate workshop activities to ensure timely completion.
Liaise with technicians to monitor repair progress and communicate updates to customers.
Inform customers of any additional repairs required and obtain approval before proceeding.
Ensure all repair orders, invoices, warranty claims, and service documentation are completed accurately.
Explain completed work, charges, and future maintenance recommendations during vehicle handover.
Handle customer enquiries, feedback, and complaints professionally, ensuring prompt resolution.
Follow up with customers after servicing to ensure satisfaction and maintain strong customer relationships.
Promote service packages, maintenance programmes, accessories, and other after-sales products where appropriate.
Maintain accurate customer and vehicle service records in the dealership management system.
Ensure compliance with Proton service standards, company policies, and quality procedures.
Work closely with the workshop, parts, and customer service teams to deliver excellent after-sales support.
Maintain a clean, organised, and professional service reception area.

What we're looking for

Completion of a Diploma in Automotive Technology, Mechanical Engineering, Business Administration, or a related field is an advantage.
Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
Good knowledge of vehicle maintenance, repair processes, and automotive terminology.
Excellent communication and interpersonal skills in both English and Bahasa Malaysia.
Strong customer service orientation with the ability to build trust and rapport with customers.
Good organisational and multitasking skills with attention to detail.
Proficiency in Microsoft Office applications and dealership management systems (DMS) or CRM software.
Ability to work effectively under pressure in a fast-paced environment.
Professional appearance, positive attitude, and strong problem-solving skills.
Punctual, reliable, and committed to delivering outstanding customer satisfaction.
Knowledge of the Proton brand and service procedures is an added advantage.

What we offer

Competitive salary package commensurate with experience and qualifications.
Performance incentives based on service and customer satisfaction.
Opportunities for professional development and manufacturer training.
Supportive work environment fostering teamwork, communication, and continuous improvement.
Career advancement opportunities within YS AUTOWORLD SDN. BHD.
Staff discounts on vehicle purchases, servicing, and genuine Proton parts.
Structured working schedule with clear performance expectations and recognition.
The opportunity to work with a reputable Proton Authorised Dealer committed to service excellence.

About us

YS AUTOWORLD SDN. BHD. is a proud Proton Authorised Dealer committed to delivering exceptional automotive solutions and customer service in Terengganu. Our dealership combines years of industry expertise with a customer-centric approach, providing new vehicle sales, after-sales support, and maintenance services. We believe in building long-term relationships with our customers and employees, fostering an environment where professionalism, integrity, and excellence are paramount. Our team is dedicated to upholding the values and standards associated with the Proton brand whilst serving the local community with distinction.

Apply now

If you are passionate about customer service and the automotive industry and would like to join our after-sales team, we invite you to submit your application, curriculum vitae, and relevant qualifications to YS AUTOWORLD SDN. BHD. We look forward to welcoming a dedicated Service Advisor to our growing team in Kemaman.

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