Sales & Follow-up: Proactively promote vehicle accessories and add-ons.Conduct follow-up calls (2-3 weeks post-service) and send service reminders (6 months in advance).
Quality Control & Handover: Perform final inspections on vehicle cleanliness and repair quality.Ensure all customer belongings are secured and explain all performed works during the vehicle handover.
Customer Experience: Manage walk-in, phone, and digital inquiries.Act as a consultant to provide technical advice, resolve complaints, and ensure a positive customer journey.
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