This role is ideal for someone who may be at the early stage of their training or QA career but has strong attention to detail, communication skills, ownership, and the confidence to guide others.
The individual will act as a bridge between operations, quality, training, and the Head of Service Delivery, ensuring that team members understand client requirements and consistently produce accurate, compliant work.
Monitor and evaluate the effectiveness of educational programs, using data-driven insights to identify areas for improvement and implement strategies to enhance student learning outcomes.
Cultivate strong relationships with parents, students, and other stakeholders, serving as a point of contact for inquiries, feedback, and concerns.
Develop and execute strategic plans to achieve the academy's goals and objectives, including expanding program offerings, increasing student enrollment, and enhancing the academy's reputation.
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Cross-functional project and stakeholder management. Lead and coordinate academic, operational, outreach, compliance, grantor, and partner-facing workstreams to align teams around shared milestones, manage dependencies and risks, resolve issues, and deliver the agreed outcomes.
Learner journey and programme operations. Oversee key learner-facing processes, including programme communications, onboarding, schedules, platforms, systems, facilities, attendance, learner progress tracking, and administrative support.
Outreach and learner recruitment. Coordinate outreach and learner recruitment efforts with marketing, admissions, academic leads, industry partners, and other stakeholders, including information sessions, events, lead follow-up, applicant communications, and conversion tracking, to support achievement of programme enrolment targets.
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Operations Partnership: Work directly with the Gym Director to monitor membership conversion, retention rates, and member survey feedback. Use insights from quality data to improve the member journey from first IV to ongoing classes.
Reporting: Co-lead monthly and quarterly operational performance reviews with gym leadership, with a specific focus on class evaluations, training completion status, and member feedback. Ensure all important directions from the Gym Leader are cascaded effectively to the team.