• Performs quality audit checks on the CSO handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.
• Train CSO based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CSO are provided with accurate information.
• Take ownership of team results, understand developmental needs, and provide support to the team....
Guide teams in designing, configuring, developing, testing, documenting, and deploying complete enterprise application solutions.
Ensure development teams convert approved solution designs into stable, maintainable, and operationally supportable system components.
Lead the implementation of AI-enabled customer acquisition and lead-generation capabilities, including solutions supporting: lead identification and qualification; customer or prospect propensity modelling; audience and customer segmentation; recommended engagement actions and next-best actions; relationship and household mapping; contact and profile enrichment; and intelligent correlation of available customer information....