Service Advisor (Automotive)

Location: Kuala Lumpur

Employment Type: Full-Time / Contract (Urgent Vacancy – Immediate Starters Preferred)

Earning Potential: Basic salary RM 2,500.00 – RM 3,300.00 + performance incentives

Role Overview

Join an established automotive dealership service team committed to technical precision and service excellence. We are seeking a customer-focused, technically adept Service Advisor to manage end-to-end customer vehicle servicing and repair workflows.

In this role, you will act as the vital communication bridge between our clients and workshop technicians—assessing vehicle needs, providing accurate repair estimates, overseeing job progression, and ensuring top-tier customer satisfaction throughout the service journey.

Key Responsibilities

1. Customer Reception & Technical Advisory

Vehicle Intake & Diagnostics: Greet incoming clients, actively listen to described vehicle symptoms or maintenance requests.
Solution Recommendation: Evaluate vehicle conditions and advise customers on essential routine maintenance, necessary technical repairs, and preventative care options.
Upselling & Value-Added Services: Proactively identify and recommend additional relevant products and services (e.g., wheel alignment/balancing, air-conditioning treatments, engine flushes, detailing packages, and genuine accessories) to increase revenue per job card.
Cost & Time Estimation: Prepare detailed, transparent repair estimates, labour quotes, and realistic job completion timelines prior to job execution.

2. Service Execution & Workshop Coordination

Job Card Creation & Requisition: Issue clear, comprehensive job cards detailing technical specifications for workshop Job Controllers and Technicians.
Parts Management Liaison: Prepare spare parts requisitions and coordinate directly with the Parts Department to ensure necessary components are allocated promptly to mechanics.
Work Progress Tracking: Monitor active vehicle repair statuses in the workshop, ensuring work stays on schedule and quality control steps are completed before client handover.

3. Client Relationship & Communication

Proactive Status Updates: Keep clients informed via phone or messaging regarding repair progress, additional required repairs, or revised completion times.
Vehicle Handover & Billing: Walk clients through completed repairs, explain invoice line items, address technical questions, and process vehicle handovers seamlessly.
Retention & Satisfaction: Build long-term client trust through attentive post-service follow-ups, resolving feedback professionally to maximize customer satisfaction scores.

Requirements & Qualifications

Education: Diploma in Automotive Engineering, or equivalent technical discipline (Required).
Experience: Minimum 1 year of hands-on working experience as a Service Advisor or Automotive Technician within the automotive industry (compulsory).
Language Proficiency: Proficient in Bahasa Malaysia and English. Ability to speak Mandarin / Cantonese is a strong added advantage to effectively support diverse customer segments.
Core Competencies: Strong technical diagnostic understanding, pleasant personality, outstanding interpersonal acuity, and high integrity.
Work Style: Highly organized, proactive, and capable of working independently under minimal supervision in a fast-paced workshop environment.
Eligibility & Compliance: Malaysian citizen with own transport and a clean background (strictly no criminal record).

What We Offer

Competitive Pay Structure: Basic salary RM 2,500.00 – RM 3,300.00 plus performance-based monthly incentives.
Earning potential Rm 4,000-5,000 (Basic+Incentives)
Statutory Protection & Benefits: EPF, SOCSO, EIS, and outpatient health insurance coverage claim
Career Development: Structured technical and operational training, brand certification programs, and clear pathways for internal promotion into Senior Service Advisor or Workshop Management roles

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

Opportunities for promotion
Professional development

Work Location: In person

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