Daily Office Administration: Manage routine office paperwork, including data entry into the booking system, preparing travel folders, issuing travel vouchers, and processing basic payment receipts/invoices.
Flight Ticketing: Utilize Global Distribution Systems (GDS) such as Amadeus to perform flight availability checks, fare quotations, PNR creations, and ticketing operations.
Customer Communication & Sales: Handle client inquiries promptly via phone, WhatsApp, email, or walk-ins. Provide professional travel advice, recommend itineraries, and follow up to secure bookings.
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Client Relations & Customer Experience: Deliver engaging, informative, and professional commentary. Actively engage with tour members, anticipate their needs, and handle complaints tactfully to ensure premium guest satisfaction.
Pre-Tour & Post-Tour Execution: Attend pre-tour briefings at the office, review passenger particulars, and verify final travel documents/vouchers. Upon tour completion, submit a comprehensive Tour Leader Report, collect customer feedback forms, and execute accurate financial reconciliation for tour expenses.
On-the-Ground Group Management: Lead and manage tour groups from departure until return. Ensure strict time management, seamless logistics, and maintain group synergy and safety at all times.
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Administrative Support: Assist the finance and operations team with routine clerical tasks, including handling office paperwork, sorting incoming mail, and updating basic tracking sheets.
Data Entry: Assist in recording daily financial transactions, including supplier invoices, customer receipts, and payment vouchers into the company system.
Document Management: Maintain a proper sorting, labeling, scanning, and filing system for all accounting records to ensure documents are well-organized and easily retrievable.
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