Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
In case of emergency, handles all communications for the hotel whilst serving as the communication center.
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Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
Must be able to handle computer terminals at the call centre and Front Office respectively
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Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
Must be able to handle computer terminals at the call centre and Front Office respectively
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Provide prompt and courteous assistance to guest inquiries regarding hotel services, room availability, local attractions, transportation, dining and special requests.
Manage rooming lists and pre-arrival arrangements, ensuring timely communication of updates to relevant departments.
Monitor and follow up on group reservations, including pending rooming lists, cut-off dates and amendments (extensions, early departures, or date changes).
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