The Contractor shall provide Level 2 (Resident Engineer (RE)) Network Operations Support Services to support Sacofa’s network operations. The service shall include the provision of dedicated on-site support coverage during agreed operational hours and shall cover, but not be limited to, the following:
On-Site Operational Support Services
Provide continuous on-site Resident Engineer (RE) network support services at the Sacofa office to ensure stable day-to-day network operations.
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Work closely with cross-functional teams (Legal, Finance, Operations, and Project Delivery) to align commercial terms with business strategy and project requirements.
Support risk management efforts by identifying potential commercial and contractual risks and ensuring appropriate mitigation measures are in place.
Monitor project progress, deliverables, billing milestones, and payment terms using internal systems.
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