Compile list of outstanding ISO20K audit finding by internal and external auditors and follow up with the action owners on the resolution and evidence collection.
Update the 'Audit Master list' for every Corrective Action/Preventive Action (PA/PP) generated in all ISO20K audits conducted by internal and external auditors.
Compile all DTD feedback on the Notification Report on All PA/PP ISO20K by internal and external auditors quarterly.
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Ensure transitions are aligned with ITIL best practices and internal governance standards.
Coordinate the Service Onboarding activities with Project Managers, Service Owners, 2nd Level Support Teams, and Change Managers to ensure services are ready for production and business-as-usual (BAU) operation.
Support the Service Transition Manager in conducting service readiness reviews.
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Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
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Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
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