Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
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Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
...
Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
...
Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
...
Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
...
Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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