Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Practice core tools like Excel and basic CRM entry to prepare you for junior admin or operations roles.
Curious to see how a busy engineering support team keeps operations smooth? Join us and get hands-on experience working with us at Eversafe Extinguisher Sdn Bhd, a local fire safety company that supplies, installs and services extinguishers across Malaysia. This internship gives you real responsibility from day one and a chance to support technicians who keep buildings safe.
As an Admin Intern you will help build the admin backbone that scales our field operations. You will create organised filing systems, refine technician schedules and set up simple reports that help the team move faster. This role is about creating processes you can show on your CV.
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Write social media copy, articles, website content, video scripts, campaign messaging, advertisements, email content, landing pages and supporting marketing materials.
Adapt one idea into different formats and platforms while keeping the core message clear and consistent.
Translate complex, technical or unfamiliar information into content that audiences can understand and engage with.
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Accelerate your debugging and testing abilities through regular code reviews and hands-on bug fixes.
Ready to build useful software and ship things that matter? We're a small tech team focused on pragmatic AI-powered software for Malaysian businesses, and we're excited about working with us at THINK AI (M) SDN. BHD to make data and workflows simpler for real users.
As a Software Engineer you'll be a builder, turning product ideas into reliable backend services and web interfaces that can scale as our user base grows.
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