Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
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Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
You will partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
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Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
Associate’s Degree with 1 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
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