1 Responsible for providing technical support to customers and internal teams, ensuring products or systems function properly and resolving technical problems effectively.
2 Provide technical support to customers or production teams.
3 Diagnose and troubleshoot product/equipment related problems.
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Asset Management / Logistics Teams to expedite the delivery and installation of required spares, tools, and components.
Advance Planner to validate work scopes, task sequencing, and resource readiness.
Exercise CAMO oversight of contracted AMOs (line and base) to ensure all maintenance activities comply with CAAM CAD, CAMO requirements, and approved maintenance programmes.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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