Assist clients with SST registration, deregistration, refund applications, exemption matters, and voluntary disclosures.
Handle SST audits, reviews, and enquiries conducted by the Royal Malaysian Customs Department (RMCD), including preparing audit documentation, responding to tax queries, and liaising with the authorities.
Identify indirect tax risks and recommend practical solutions to enhance compliance and minimise tax exposure.
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Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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Update our internal databases with information about customer issues and useful discussions with customers for knowledge and record for solution.
Collecting prompt and accurate customer feedback and analysing to ensure product optimization and improvement of end-user experience.
Participates in development of client training programs by identifying learning issues and recommending instructional language for features and functionalities.
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