Build and maintain relationships with senior stakeholders across multiple vendors and Annapurna engineering teams to align priorities and secure commitments.
Partner with engineering leaders to decompose ambiguous, multi-year initiatives into phased delivery plans with measurable checkpoints.
Establish and maintain program governance mechanisms — operating rhythms, decision logs, and status reporting — that scale as the program grows.
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Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
Contribute to the team's shared knowledge base, standard operating procedures, and reusable automation, and mentor fellow Technical Account Managers to raise the collective capability of the group.
7+ years of design/implementation/operations/consulting with distributed applications experience
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