Create product materials to enhance customer understanding and usability. Participate in the development of local projects.
Cooperate with regional sales, supporting with pre-sale functional demonstration, technical communication, PK with competitors, installation, testing and abnormal problem handling during/after sale of products.
Manage Engineering Change & Drawing Control, including SKU engineering history, drawing revisions, product specifications and assessing the impact of changes on quality, certification, inspection and customer requirements.
Strengthen supplier quality and change control, conducting supplier audits and qualification, monitoring supplier compliance, and ensuring any changes to materials, processes, tooling or specifications are properly assessed and approved.
Drive customer complaint resolution, product certification and internal risk control, leading technical investigations, coordinating with cross-functional teams, managing certification/testing requirements and improving workflows to prevent recurring issues.
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Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
Must have own vehicle due to accessibility of work site
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Author and maintain structured content using Schema ST4 and component content management methodologies. Manage content reuse, topic-based authoring, metadata, and information architecture. Coordinate localization and translation workflows with internal and external providers.
Follow and maintain documentation templates, style guides, and content management best practices. Ensure all documentation complies with company standards, regulatory requirements, safety guidelines, and industry best practices.
Stay up to date with industry trends and technical documentation best practices. Identify opportunities to improve documentation processes through automation, content reuse, and digital transformation initiatives.
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Lead solution workshops and design reviews with customer architects, operations teams and senior executives; clearly articulate technical options, business value, risks and recommendations.
Establish trusted-advisor relationships with senior customer leaders and align technical roadmaps to their business outcomes, lifecycle needs, adoption goals and operational readiness.
Collaborate with Cisco account teams, service sales specialists, Customer Success, partners, and other delivery stakeholders to provide a unified customer experience. Shape and position practical service solutions and service offerings, defining scope and assumptions, identifying risks and dependencies, estimating effort, and supporting service proposals and statements of work.
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Oversee the design and delivery of global, scalable solutions to meet evolving customer needs, anticipate innovation, and guide complex transformations and strategic roadmaps.
Champion documentation excellence by setting organizational standards for content quality, visual design, and stakeholder alignment.
Lead research and integration of advanced AI and automation technologies to enhance project efficiency and delivery outcomes, ensuring AI-informed work is accurate, ethical, and impactful.
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**Proposal & Contract Support: ** Draft and review commercial proposals, service agreements, and renewal documents; coordinate internal approvals.
**Cross‑Functional Coordination: ** Work closely with Service, Operations, and Finance to ensure smooth handover of projects, timely invoicing, and fulfilment of service obligations.
**Pricing & Negotiation: ** Support pricing strategy, discount approvals, and commercial negotiations within delegated authority.
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