Oversee the design and delivery of global, scalable solutions to meet evolving customer needs, anticipate innovation, and guide complex transformations and strategic roadmaps.
Champion documentation excellence by setting organizational standards for content quality, visual design, and stakeholder alignment.
Lead research and integration of advanced AI and automation technologies to enhance project efficiency and delivery outcomes, ensuring AI-informed work is accurate, ethical, and impactful.
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Lead solution workshops and design reviews with customer architects, operations teams and senior executives; clearly articulate technical options, business value, risks and recommendations.
Establish trusted-advisor relationships with senior customer leaders and align technical roadmaps to their business outcomes, lifecycle needs, adoption goals and operational readiness.
Collaborate with Cisco account teams, service sales specialists, Customer Success, partners, and other delivery stakeholders to provide a unified customer experience. Shape and position practical service solutions and service offerings, defining scope and assumptions, identifying risks and dependencies, estimating effort, and supporting service proposals and statements of work.
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Cloud & Virtualization: Practical, hands-on experience working with cloud and virtualization technologies, specifically Dockers, Kubernetes, OpenStack, AWS, or Cisco VIM.
Documentation & Design: Consistent record of creating technical engineering documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedure (MOP) plans.
Experience acting as a technical focal point or escalation lead for problem resolution during high-visibility, sophisticated customer engagements.
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Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.
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Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues acrossCUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.
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Requires BS/BE/BTech degree or equivalent with 4-8 years of experience in a similar job role.
Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
Service Provider related certification (CCNA, CCNP) is helpful and you have a drive for continuous learning.
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Requires BS/BE/BTech degree or equivalent with 4-8 years of experience in a similar job role.
Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
Service Provider related certification (CCNA,CCNP) is helpful and you have a drive for continuous learning.
...
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues acrossCUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.
...
Requires BS/BE/BTech degree or equivalent with 4-8 years of experience in a similar job role.
Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
Service Provider related certification (CCNA, CCNP) is helpful and you have a drive for continuous learning.
...
Cloud & Virtualization: Practical, hands-on experience working with cloud and virtualization technologies, specifically Dockers, Kubernetes, OpenStack, AWS, or Cisco VIM.
Documentation & Design: Consistent record of creating technical engineering documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedure (MOP) plans.
Experience acting as a technical focal point or escalation lead for problem resolution during high-visibility, sophisticated customer engagements.
...
Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.
...
Create migration plan and migration activities coordinating with customers
Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
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In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.
Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.
Experience working with Cisco UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client.
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