4 Team Leader Customer Service Jobs in Pulau Pinang - July 2026

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Showing 4 jobs results for "team leader customer service" in Pulau Pinang

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VAT GROUP

Undisclosed

Malaysia

Oversee and optimize the performance of the Customer Support team to ensure high productivity and effective resource utilization.
Measure and monitor workloads, order volumes, fulfillment complexity, and resource utilization, including conducting central mailbox audits where applicable.
Periodically review and adjust account assignments and support coverage to ensure balanced workload and alignment with business priorities. Lead, coach, and mentor the Customer Support team to maintain high accuracy, adaptability, and service excellence. ...

Posted

19 days ago

Undisclosed

Malaysia

Oversee and optimize the performance of the Customer Support team to ensure high productivity and effective resource utilization.
Measure and monitor workloads, order volumes, fulfillment complexity, and resource utilization, including conducting central mailbox audits where applicable.
Drive team engagement with Customer Service Excellence initiatives and monitor progress against KPIs, SLAs, and performance targets. ...

Posted

18 days ago

Undisclosed

Good Client Relationship Manager : Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations. ...

Posted

9 days ago

Undisclosed

Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.
Proven Expertise: 3–5 years’ experience in freight forwarding, specializing in import and customs operations. ...

Posted

20 days ago