About the role

Technical Support Engineer (On-Site, Contract)

We are looking for a hands-on and technically capable Technical Support Engineer to support our Automatic Number Plate Recognition (ANPR) project at 1 Utama Shopping Centre, Bandar Utama, Selangor.

This is a 1-year contract position, renewable subject to project requirements and performance, working on-site on a 6-day work week with morning/night shift rotation.

As the on-site technical lead, you will be responsible for overseeing the day-to-day operation of the ANPR system, including hardware and software, troubleshooting technical issues, coordinating with on-site technical support staff, and working closely with the mall's facility management team, vendors and Tapway technical personnel to ensure system availability and service levels are maintained.

Key Responsibilities

Oversee the daily operations and performance of the ANPR system, ensuring the smooth functioning of both hardware and software components.
Act as the primary escalation point for complex technical issues and coordinate troubleshooting and resolution efforts.
Diagnose and troubleshoot hardware, software, networking and system-related issues in a timely manner.
Coordinate and assign technical support tasks to on-site technical support staff and monitor progress until resolution.
Perform hands-on troubleshooting involving IP networking, IP cameras, Linux systems, computers, peripherals and related ANPR equipment.
Liaise with 1 Utama Mall's Facility Management team and relevant vendors on maintenance, repair and technical support matters.
Liaise with Tapway personnel for knowledge transfer, L3 troubleshooting and technical rectification.
Monitor and ensure compliance with agreed Service Level Agreements (SLAs), system uptime requirements and incident response timelines.
Carry out routine system checks, maintenance, updates and preventive troubleshooting to minimise service disruptions.
Maintain proper documentation of incidents, troubleshooting activities, system updates, fixes, configurations and modifications.
Prepare weekly and monthly reports covering system performance, incidents, resolutions and outstanding technical issues.
Conduct training, provide technical guidance and support to junior technical support staff.
Assist with the deployment, configuration and maintenance of new hardware, software and system components when required.
Escalate unresolved or critical issues to the appropriate senior technical personnel, vendors or Tapway technical team.
Ensure compliance with applicable IT security, operational and technical procedures.

Requirements

Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Networking, Electronics or a related field.
Minimum 2–3 years of experience in technical support, IT infrastructure, system support or a related technical role.
Experience in on-site technical support or system operations is an added advantage.
Basic to intermediate knowledge of computer networking and operating systems.
Familiarity with IP networking, TCP/IP, DNS, DHCP and basic network configuration.
Experience with IP camera configuration and troubleshooting is an advantage.
Basic knowledge of Linux OS and system configuration.
Basic knowledge of software/programming and database concepts; SQL knowledge is an added advantage.
Good understanding of hardware and software troubleshooting and maintenance.
Experience with ticketing systems, incident management or IT service management tools is an advantage.
Strong problem-solving and analytical skills, with the ability to troubleshoot issues systematically.
Good written and spoken English and Bahasa Malaysia.
Good communication and interpersonal skills, with the ability to liaise effectively with customers, vendors, facility management and technical teams.
Strong leadership and coordination skills, with the ability to guide and assign tasks to junior technical support staff.
Able to work independently, take ownership of technical issues and deliver within tight timelines.
Self-motivated, responsible and willing to learn new technologies and systems.
Possess own transport and willing to travel or attend to technical matters when required.
Willing to work 6 days per week, morning/night shift rotation, and outside normal working hours or at short notice when required.
Relevant IT or networking certifications such as CompTIA A+, Network+, Microsoft or equivalent certifications are an advantage.

Key Skills

What We Offer

We value technical excellence, teamwork and continuous learning. You will have the opportunity to work on a live technology project and gain hands-on experience in ANPR, smart mobility and intelligent transportation technology.

We provide:

Competitive remuneration commensurate with experience
Hands-on exposure to ANPR and smart technology systems
Technical training and knowledge transfer
Professional and collaborative working environment
Opportunities to develop technical and leadership skills
Potential for contract renewal and career progression based on project requirements and performance

How to Apply

If you are a hands-on technical professional who enjoys troubleshooting, solving technical problems and working with real-world technology systems, we would like to hear from you.

Please submit your updated CV, together with relevant academic qualifications and professional certifications, for our consideration.

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