Collaborate & Lead — Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
Enable Customers — Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions
Communicate & Escalate — Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines
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· Support user access management activities, including user access provisioning, modification, revocation, and maintenance in accordance with established access control procedures.
· Maintain and update user authority profiles and access records across designated systems.
· Conduct routine quality control (QC) reviews on testing documentation, test evidence, defect logs, and other related artifacts to ensure completeness and adherence to standards.
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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