Develop deep product knowledge in one of our business products and how best to deploy them and troubleshoot them
Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
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Collaboration and Partnership: Work closely with internal customers to address their needs and issues, and influence future iterations of data center and network designs for seamless integration of new infrastructure and scalability
Team Leadership: Work with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. Analyze operational datasets to detect and prioritize problems and create aligned team projects, programs, and roadmaps
Risk Management: Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues across the network
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Develop and maintain operations runbooks, change management procedures, and configuration standards for subsea operations rollouts
Identify gaps in subsea operations workflows and design scalable solutions to improve deployment velocity and operational consistency
Participate in network incident response for subsea-related events, performing root cause analysis and implementing corrective actions to prevent recurrence
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Develop and maintain operations runbooks, change management procedures, and configuration standards for subsea operations rollouts
Identify gaps in subsea operations workflows and design scalable solutions to improve deployment velocity and operational consistency
Participate in network incident response for subsea-related events, performing root cause analysis and implementing corrective actions to prevent recurrence
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