Revise or develop preliminary agreements and related budgets and scope of work. Ensure the scope of work is defined correctly and budgets reflect the scope.
Develop an understanding of, and be compliant to all processes and policies relating to the development of proposals.
Participate in strategy calls to discuss customer requirements and identify discrepancies in customer information.
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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To maintain inventory controls for office supplies, stationery, and equipment. To monitor and record utility usage (electricity, water) across all facilities including worker hostels.
To compile and verify all bills and invoices before forwarding to HQ for payment processing. To maintain payment records and follow up on outstanding transactions.
To track and report monthly on company vehicles' conditions and mileage. To schedule regular maintenance and ensure proper documentation of all asset-related transactions.
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Promote and sell Hemodialysis equipment and consumables to government and private healthcare sectors, building long-term relationships with existing and potential clients.
Establish and maintain professional, client-focused relationships, ensuring high standards of service at all times.
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Develop appropriate legal guidelines, procedures and compliance frameworks, including contract management guidelines to support the negotiation of contracts and agreements by the commercial team.
Provide accurate and timely legal advisory services to support the Company in achieving its strategic and operational objectives while meeting its legal obligations and managing compliance risks.
Provide legal advice on sales and/or purchases made by the Company and advise the business on relevant legislative and judicial developments that may impact the Company and its operations.
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Coordinate and review all information and documentation required by financiers and ensure timely submission/ response.
Perform assessment of term sheets or options of financing facilities/ debt programs and prepare recommendation paper for approval.
Review, update and follow up in the execution of financing facilities/ debt funding related documentation and agreements, ensuring timely drawdown and renewal of facilities, among others.
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Because many of your stakeholders will be located remotely, success in this role depends on strong communication skills and the ability to build effective working relationships across locations and time zones.
Manage complex calendars and coordinate internal and external meetings.
Resolve scheduling conflicts and proactively prioritize competing demands.
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Prepare and review quotations, cost estimates, project budgets, layout plans, Bills of Quantities (BOQ), and expenditure reports, while assisting in annual budget planning and cost control.
Plan, schedule, and monitor preventive maintenance programmes, including air conditioning servicing, pest control, fire extinguisher servicing, BOMBA certification renewals, and standby generator maintenance.
Lead and supervise the Project and Maintenance team by assigning daily tasks, monitoring work progress, providing technical guidance, and ensuring timely resolution of maintenance issues.
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Familiarity with foreign trade practices and customer service procedures.Strong sense of responsibility, customer orientation, and attention to detail.
Ability to manage routine operations independently and escalate issues appropriately