Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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Compliance & Audits: Ensure all purchased materials strictly comply with Halal, HACCP, and quality standards. Prepare documentation and support both internal and external audits.
Cross-Functional Collaboration: Partner closely with Central Kitchen, Finance, and Outlet Managers to fulfill operational needs and support new product rollouts.
Reporting & Leadership: Manage and mentor the procurement team, submit monthly purchasing reports by the 6th of each month, and handle ad-hoc operational tasks as needed.
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Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon.
Manage resource assignments to the project, and proactively identify resource challenges.
Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
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Internal Coordination:- Work closely with internal teams including designers, 3D visualisers, video/content producers, and project teams to align deliverables with the creative direction.- Maintain proper documentation for each project and ensure all timelines, updates, and requirements are clearly communicated.- Work on other event-related, activation-related, or agency projects as required.
Interested? Apply on our website now! : https://www.lightup7.com/careers/event-account-manager
Location: Kuala Lumpur (Required to travel for events)
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Internal Coordination:- Work closely with internal teams including designers, 3D visualisers, video/content producers, and project teams to align deliverables with the creative direction.- Maintain proper documentation for each project and ensure all timelines, updates, and requirements are clearly communicated.- Work on other event-related, activation-related, or agency projects as required.
Interested? Apply on our website now! : https://www.lightup7.com/careers/event-account-manager
Location: Kuala Lumpur (Required to travel for events)
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Drive scalable growth across the distribution network through cost optimisation, system and technology enhancement, process improvement, and capacity utilisation, while maintaining required quality and service levels.
Collaborate closely with functional leaders across Store Operations, Finance, HR, IT, Commercial, Marketing, Business Units, and other corporate functions to ensure effective coordination and execution of business priorities.
Ensure effective governance, compliance, risk management, and internal controls across the distribution network.
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Quality Assurance & Sample Review: Review samples and incoming stock for colours, prints, materials, finishing, fit, functionality, and overall quality. Investigate product issues and work with suppliers on improvements and corrective actions.
Packaging & Branding: Develop and source packaging, product labels, collection graphics, and supporting visual assets while ensuring consistency with Mutu Case's brand identity.
Production & Order Coordination: Follow up on product development, samples, production, packaging, and delivery timelines to ensure products meet approved specifications and quality standards.
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Compliance & Audits: Ensure all purchased materials strictly comply with Halal, HACCP, and quality standards. Prepare documentation and support both internal and external audits.
Cross-Functional Collaboration: Partner closely with Central Kitchen, Finance, and Outlet Managers to fulfill operational needs and support new product rollouts.
Reporting & Leadership: Manage and mentor the procurement team, submit monthly purchasing reports by the 6th of each month, and handle ad-hoc operational tasks as needed.
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Lead or Drive Continuous Improvement (CI) Projects under the scope of Product, Process and Operational Technical. Support CI Projects under Quality & Compliance Pillar. Collaborate with internal or cross-function team for CI Projects.
Ensure accurate documentation of all Technical Documents, Experiment Design, Trial, Test Results, SOP, Quality & Compliance Records for I&R and CI Projects.
Lead Product Market Research, data collection & analysis, report preparation & presentation.
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