Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
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Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
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Set-up and coordinate daily Clinic flow, treatment scheduling and financial counselling.
Be a warm and engaging customer service provider in managing customer relationships and follow-up after service, build strong and trust worthy relationships with customers.
Handle social media/phone enquiries from potential customers according to Company SOP, provide sales reports to management.
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