Ensures trial site selection, activation, enrolment, resource allocation, timelines & budget commitments are delivered per established trial objectives
As a Manager, you will be a role model for our junior team members, both in terms of development of core competencies and unlocking leadership potential.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Key performance indicators:
As a Manager, you will be a role model for our junior team members, both in terms of development of core competencies and unlocking leadership potential.
Ensures trial site selection, activation, enrolment, resource allocation, timelines & budget commitments are delivered per established trial objectives
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Key performance indicators:
Ensures trial site selection, activation, enrolment, resource allocation, timelines & budget commitments are delivered per established trial objectives
Track progress and outcomes of global partnerships programs across multiple verticals such as Messaging and Commerce, building the reporting views that make performance legible to leadership.
Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, AI coverage and agreement rate, false positive rate, and average handling time (AHT).
Data Analysis: Partner with data teams to translate data insights into actionable improvement initiatives. Maintain reporting wireframes and performance benchmarks across all markets, conducting systematic deep dives to isolate and address performance drop-off points.
Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, AI coverage and agreement rate, false positive rate, and average handling time (AHT).