Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Translate technical risks into business impact and process resilience, to support decision-making at operational (engineering, maintenance, etc.) and management levels
Assess vulnerabilities, lead system hardening, and design compensating controls for ICS/SCADA platforms
Collaborate with engineering, plant, and IT security teams to integrate OT security into operational processes
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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