Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Cultivate clear communication with technicians and vendors so repairs and supplies are resolved faster.
Job Summary
Ready to keep equipment running and records tidy? Join our team, working with us at Sunrise Industrial Supplies Sdn Bhd, and play a key role in supporting local industry through reliable maintenance administration.
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Mentor engineers through code reviews, pair programming, and documentation to raise team standards and reduce defects. Set coding conventions, run knowledge-sharing sessions, and help junior engineers take ownership of operational tasks.
Build a visible portfolio of production systems by driving deployments, monitoring, and structured postmortems that show operational thinking. Own service-level metrics, alerting, and incident follow-up, and present outcomes to product and client stakeholders.