Work closely with regional stakeholders and local heads of the online business to drive omnichannel growth
Lead, empower, and mentor your team to bring about growth and development for a high performing unit
Build and lead strategic plans and initiatives to ensure that ShopBack is well attuned to industry trends, opportunities, and competition landscape.
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Build trusted partnerships: Conduct regular business reviews, uncover growth opportunities, and position ShopBack as a strategic partner to your merchants
Champion merchant success: Deeply understand merchant goals and ensure they are set up for success on ShopBack from onboarding through to scale
Shape product and solutions: Work closely with Product and Integration teams to address feature gaps and tailor solutions to enterprise needs
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Build key merchant relationships: Establish yourself as a trusted advisor to key stakeholders, leading business reviews and unlocking new opportunities for expansion
Champion merchant success at scale: Develop a deep understanding of merchant needs and translate them into actionable strategies that maximize long-term value
Shape product and solutions: Partner closely with Product and Integration teams to shape offerings, close feature gaps, and deliver solutions that meet evolving enterprise demands
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Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus
Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead
Collaborate with cross-functional teams (for eg. ops team, account management team and marketing team) to ensure alignment and successful implementation of ShopBack Pay initiatives
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