Advocate for customers by translating recurring issues, feature requests, and insights into actionable feedback for Product, Engineering, Sales, and Marketing.
Identify areas for optimization and potential risks in workflows, assisting the team in improving processes to enhance the overall efficiency and service quality of the player support team
We are looking for a Customer Service Senior Specialist (Middle Office) to join our Asia-Pacific team in Singapore. This role is a key middle office function that bridges customer-facing and back-office operations, providing operational oversight and enabling a smooth front-to-back workflow across the APAC commercial business. You will report to the APAC Customer Service Coordinator.
Identify areas for optimization and potential risks in workflows, assisting the team in improving processes to enhance the overall efficiency and service quality of the player support team
Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.