Escalate critical incidents to 3rd level support team, for further analysis & investigations, and demonstrate excellent collaboration skills for timely resolution to minimize impact to customers.
Escalate critical incidents to 3rd level support team, for further analysis & investigations, and demonstrate excellent collaboration skills for timely resolution to minimize impact to customers.
Escalate critical incidents to 3rd level support team, for further analysis & investigations, and demonstrate excellent collaboration skills for timely resolution to minimize impact to customers.
Perform regular fine-tuning and optimization of detection rules, correlation logic, and alert thresholds across SIEM, EDR, and other security platforms to enhance detection accuracy and reduce false positives.
Act as the designated point-of-contact and primary responder to receive alerts from the Security Operations Centre (SOC) team upon detection of potential incidents, ensuring effective coordination and execution of necessary response actions.
- Act as the organisation's early warning system by continuously observing network traffic, analysing system logs, and managing Security Information and Event Management (SIEM) tools to spot suspicious activities and filter out false alarms before a potential threat escalates.