Support Active Directory, Azure Entra ID and Microsoft 365 administration: account hygiene, MFA enrollment, group membership, conditional access exceptions per approved requests.
Record and track incidents and service requests in the ticketing system through to resolution, including actions taken and outcomes.
Escalate problems and emerging risks to senior analysts and IT management; flag trends observed across alerts.
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Support Technical Documentation{{:}} Contribute to or lead the development and review of policies and procedures to align with compliance requirements and industry standards.
Collaborate with Sales & Marketing{{:}} Support pre-sales activities by participating in client discussions, scoping engagements, and contributing to proposals. Participate in thought leadership activities such as webinars or written content.
Contribute to Internal Excellence{{:}} Support process improvements, methodology development, and service standardization. Maintain continuing professional education (CPE) and stay current with evolving security and compliance requirements.
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