Company Description Birkin International Hotel is a coastal haven located in the heart of Klebang, Melaka, offering guests a blend of seaside serenity and cultural heritage. Rooted in a strong passion for hospitality, the hotel focuses on creating memorable experiences for travelers seeking comfort and authenticity. Guests are invited to immerse themselves in the peaceful shoreline while exploring the rich historical attractions of Melaka. As part of the team, individuals contribute to a welcoming environment that reflects the hotel’s commitment to quality service and guest satisfaction.

Role Description The Management Trainee role is a full-time, on-site position based at Birkin International Hotel in Melaka. The Management Trainee will rotate through key hotel departments, such as Front Office, Housekeeping, Food & Beverage, and Sports & Recreation, to learn daily operations and service standards. Responsibilities include supporting managers with shift planning, assisting in handling guest inquiries and feedback, monitoring service quality, and helping coordinate internal communication between departments. The role also involves learning basic administrative tasks, reviewing operational reports, and participating in training sessions to develop leadership, problem-solving, and hospitality management skills. Over time, the Management Trainee will be prepared to take on supervisory responsibilities and contribute to continuous improvement of guest experience.

Qualifications

Strong customer service and guest relations skills, with a genuine interest in hospitality and creating positive guest experiences.
Basic understanding of hotel operations, including front office, housekeeping, and food and beverage, or willingness to learn these areas.
Effective communication and interpersonal skills, with the ability to work collaboratively in a diverse team and interact professionally with guests.
Organizational and time management skills, including the ability to prioritize tasks, handle multiple responsibilities, and maintain attention to detail.
Problem-solving and critical thinking abilities, with a proactive approach to resolving guest issues and operational challenges.
Flexibility to work shifts, weekends, and public holidays as required in a hotel environment.
Diploma or degree in hospitality management, tourism, business, or a related field is preferred; recent graduates are encouraged to apply.
Proficiency in English; additional languages commonly used by guests are an advantage.
Basic computer skills, including familiarity with office software; experience with hotel management systems is beneficial.

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Management Trainee