Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.
Pick, Pack, and Ship: Physically picking items from the branch inventory, securely packing them to prevent damage during transit, and preparing parcels for courier pickup or direct delivery.
Quality Control: Inspecting products and packaging before they leave the branch to ensure they meet the brand's premium presentation standards (especially critical for corporate B2B gifts).
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