Serve as second-line support for P2P issue resolution (primarily involving suppliers, internal stakeholders, the helpdesk, and the AP team), while identifying key roadblocks and helping to eliminate them to prevent future occurrences.
Resolve complex issues by coordinating with relevant teams to ensure permanent solutions, and educate users or direct them to appropriate training to address identified knowledge gaps.
Communicate with suppliers and provide guidance on how to transact effectively with the organization, helping to avoid rejected invoices or delayed payments.
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