1. Outlet Operations & Performance
Take full ownership of the overall day-to-day operations and performance of the outlet.
Ensure the outlet achieves its monthly sales targets and other key performance indicators (KPIs).
Monitor daily sales performance and implement appropriate action plans to improve sales and profitability.
Analyse outlet performance, identify operational gaps, and propose improvements to enhance efficiency and productivity.
Ensure all outlet operations are carried out in accordance with company policies, SOPs, and operational standards.
Conduct regular outlet inspections to ensure consistent Quality, Service, and Cleanliness (QSC) standards.
2. Financial & Cost Management
Monitor and control key operating costs, including Cost of Goods Sold (COGS), manpower costs, overtime (OT), wastage, and other outlet expenses, in line with company targets.
Ensure proper planning and utilisation of manpower to optimise labour costs and minimise unnecessary overtime.
Monitor outlet sales and expenses and take appropriate action to improve profitability.
Ensure petty cash, cash handling, daily sales reconciliation, and banking procedures are properly managed and completed according to company requirements.
Maintain accurate records and ensure all financial and operational documentation is properly submitted within the required timeline.
3. People Management & Leadership
Lead, motivate, coach, and develop the outlet team to achieve high performance and excellent customer service.
Manage the performance, attendance, discipline, and overall productivity of outlet employees.
Prepare and manage weekly and monthly duty rosters based on operational and manpower requirements.
Conduct regular team briefings and communicate important operational updates, sales targets, promotions, and new product launches.
Support the recruitment, onboarding, and training of new employees.
Identify training and development needs within the team and provide appropriate coaching and guidance.
Address employee concerns and escalate manpower or disciplinary matters to the Area Manager or relevant department when necessary.
Build a positive, collaborative, and results-driven working environment.
4. Inventory & Stock Management
Take overall responsibility for inventory management and stock control at the outlet.
Ensure stock levels are maintained at an optimum level to support daily operations while minimising overstocking and wastage.
Monitor stock ordering and ensure orders are placed accurately and on time.
Ensure proper stock receiving, storage, rotation, and usage according to the FIFO (First In, First Out) method.
Conduct regular stock counts and investigate any significant stock discrepancies.
Implement appropriate measures to minimise food wastage, stock losses, and inventory variances.
5. Customer Service & Sales Growth
Ensure the outlet consistently delivers excellent customer service and a positive customer experience.
Take ownership of customer complaints and resolve issues professionally and promptly.
Monitor customer feedback and implement improvements where necessary.
Lead the team in promoting products, upselling, and supporting sales campaigns and promotional activities.
Identify opportunities to improve customer satisfaction and drive repeat business.
6. Compliance, Food Safety & Store Standards
Ensure strict compliance with all company SOPs, food safety requirements, hygiene standards, and relevant regulatory requirements.
Ensure the outlet and storeroom are maintained in a clean, safe, and organised condition at all times.
Ensure all food products are prepared and handled according to approved company procedures and food safety standards.
Monitor employees' compliance with personal hygiene, food handling, and workplace safety requirements.
Ensure all required licences, certificates, and outlet documentation are properly maintained and kept up to date.
Prepare the outlet for internal audits, management visits, and regulatory inspections when required.
7. Reporting & Communication
Prepare and submit required daily, weekly, and monthly operational reports to the Area Manager or relevant management team.
Provide timely updates on outlet performance, manpower issues, customer complaints, stock concerns, and other operational matters.
Communicate effectively with management and other relevant departments to ensure smooth outlet operations.
Escalate significant operational or business issues promptly and provide recommendations or proposed solutions.
8. Operational Support
Work closely with the Area Manager and Operations team to implement company initiatives, operational improvements, and business strategies.
Ensure the outlet is adequately staffed and operationally prepared during peak periods, promotional campaigns, and special events.
Be hands-on in outlet operations when necessary and support the team during manpower shortages or operational emergencies.
Carry out any other duties or responsibilities assigned by the Area Manager or Management.

1 Retail Operations Manager Jobs in Kelantan - October 2026 - High Salaries

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Store Manager (AEON Kota Bharu)