Provide exceptional customer service, resolving customer issues promptly and effectively, and fostering a positive shopping experience.
Lead and motivate the retail team, providing training, performance feedback, and ensuring a collaborative and productive work environment.
Ensure effective visual merchandising and store presentation standards are met, creating an attractive and engaging shopping environment for customers.
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Manage retail and CS invoice processing via SAP and Docuware while coordinating system support across BI, POS, and CRM platforms to ensure data accuracy.
Track CRM results, client call lists, and ROI for marketing campaigns and loyalty initiatives
Support the implementation of customer engagement and loyalty initiatives, including client call lists, VIP events, CRM result tracking, and ROI analysis.
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