Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead advice and constant “feedback” concerning both enquiries and firm reservations.
Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
Novotel Kuala Lumpur City Centre is located in the Golden Triangle of Kuala Lumpur between PETRONAS Twin Towers and Bukit Bintang, less than 5 mins walk to Kuala Lumpur Convention Centre. Major shopping malls Suria KLCC and Pavilion KL are accessible using the skybridge. Lift modernization works are being carried out now till Sept 2021. There will be still lift running to the floors. Premier Lounge is closed. Renovation works from Mondays - Fridays 9:00AM - 6:00PM, Saturdays 10:00AM - 5:00PM.
All 302 rooms offer free WiFi, TVs with satellite channels, 24-hour room service, free bottled water, coffee/tea corner, hairdryer, and in-room safe, designed with everything you need for a relaxing stay.
Novotel Kuala Lumpur is located in the city centre, less than 5 mins walk to Kuala Lumpur Convention Centre (KLCC) and Pavilion shopping centre, close to train station and entertainment hub, perfect for leisure or business.
To learn more about Hotel Alexandra, please visit our website www.hotelalexandrahk.com.
Please apply in confidence with your resume stating your current and expected salary to Human Resources Department, Hotel Alexandra, 32 City Garden Road, North Point, Hong Kong or click 'Apply Now'.
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.
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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent At least 2 years of experience in related field Fluent in spoken and written English to manage hotel guests, hotel's system and various reports.
Proficient in Microsoft Office and Hotel systems Strong ability to work independently as well as a team player Good communication and interpersonal skills
Work well under pressure May be required to work nights, weekends and public holidays OTHER INFORMATION
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Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
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Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.
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