Collect feedback from students and parents to improve service standards
Prepare documents, forms, and reports as needed
Respond to inquiries via phone, email, text message, or in-person related to admissions, courses, schedules, fees, and general institutional information....
Accurately document customer interactions and follow company procedures.
Escalate complex cases to the relevant department when necessary.
Maintain service quality standards and achieve individual performance targets.Location: UOA Business Park, Glenmarie, Shah AlamEasily accessible via LRT Subang Jaya (shuttle/transport available if applicable)...
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services....
Accurately document customer interactions and follow company procedures.
Escalate complex cases to the relevant department when necessary.
Maintain service quality standards and achieve individual performance targets.Location: UOA Business Park, Glenmarie, Shah AlamEasily accessible via LRT Subang Jaya (shuttle/transport available if applicable)...
Accurately document customer interactions and follow company procedures.
Escalate complex cases to the relevant department when necessary.
Maintain service quality standards and achieve individual performance targets.Location: UOA Business Park, Glenmarie, Shah AlamEasily accessible via LRT Subang Jaya (shuttle/transport available if applicable)...
Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services....