Network Improvement: Identify best practices, standardise and optimise workshop processes, implement new systems/tools, and improve service and customer experience.
Dealer Engagement: Maintain strong relationships with dealer management and aftersales teams, coordinate performance reviews, and provide operational guidance.
Projects & Initiatives: Support dealer onboarding, service campaigns, aftersales programmes, workshop improvement and KPI enhancement projects.
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Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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Support system, transaction, and process enhancements, including the preparation, maintenance, and updating of process documentation.
Work collaboratively with internal customers and stakeholders to ensure effective service delivery and issue resolution.
Support the Team Lead and team members in initiatives aimed at improving team efficiency and effectiveness, including assisting new joiners with their onboarding and transition into their roles.
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Partner with AI engineers and developers — including agentic AI initiatives such as multi-agent orchestration systems, natural-language query layers over real-time vision event data, and LLM tool-use and automation — to scope, estimate, and sequence work accurately.
Develop detailed project plans, timelines, and resource allocation; monitor progress and report against KPIs.
Serve as the primary point of contact for clients, managing communication and expectations across technical and business audiences.
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You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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Support / Implement approved Marketing budget and allocate toward optimizing utilization of funds in raising brand awareness and promoting sell-through.
To resourcefully gather general market trend, market share and competitive information as guidance in gauging effectiveness of marketing activities.
To ensure optimum balance between various marketing activities:
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Driving and managing distributor and system integrator engagement through industry activities to strengthen market presence
Securing specifications and winning complex, high-value projects by leading technical and commercial solution development, RFQs, pricing, and contract negotiations within approved boundaries
Have 6+ years of experience within sales or pre-sales within utilities, water, infrastructure or software solutions industries
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Competence with industry-standard design tools (e.g., Adobe Creative Cloud, Figma or similar) and basic knowledge of digital and print production requirements.
Ability to interpret briefs, manage multiple projects, and deliver high-quality work within deadlines, with strong attention to detail.
Effective communication and collaboration skills, comfortable working with cross-functional teams in an on-site environment.
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