Aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy.
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.
...
Help plan and monitor production shutdowns ensuring legal and preventive maintenance compliance of manufacturing equipment.
Help process engineers analyze capital expenditures and project designs to find more efficient, cost effective approaches, which promotes higher quality and reliable outcomes.
Serve as point of contact and interface with third party personnel to assist with setting priorities, monitoring safety and improving their skills over time.
...
Process Engineering
Lean Manufacturing
Process Optimization
Manufacturing
Problem Solving
Microsoft Office Suite
Statistical Analysis
CAD/CAM Software
PLC Programming
Problem solving
Technical Knowledge