Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Attend customer quality meetings and address customer needs accordingly.
Track all reported quality issues in accordance with the respective customer accounts and identify repeated quality issues to be investigated in and close action item in customer platform.
Track and follow up on all RCA status and ensure all RCA are completed as per agreed timeline and keep proper record of all assessments related to quality.
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Safety & Bias Auditing: Lead "Red Teaming" sessions to identify potential biases, toxic content, or PII (Personally Identifiable Information) leaks.
Regression Testing: Manage the evaluation of model performance across different versions to ensure seamless upgrades and stability.
Collaboration & Delivery: Work with Product Owner, Developers, AI Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
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Lead corrective action activities using tools such as 8D, DMAIC, FMEA, and statistical analysis to prevent recurring issues
Conduct supplier process audits and readiness assessments covering manufacturing processes, process controls, equipment, workforce capability, and quality systems
Evaluate CNC milling and turning capabilities, including machining processes, tooling, fixtures, process controls, inspection methods, drawings, and GD&T requirements
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Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Biomedical Engineering, Material Science Engineering or similar scientific discipline field with 5+ years of related work experience OR Master's degree with 3+ years of related work experience
Develop and understand the application of production and process controls including process validation, process control plans and statistical process control utilizing best practice and innovation.
Utilization and application of Statistical methods for computing and analyzing data and driving measures and actions for improvement.
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Lead the Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) for new components, verifying supplier process readiness and approving initial samples.
Leading/participating in problem analysis and resolution (Requires understanding and application of problem-solving techniques, such as 8D, A3, etc.); Facilitate root cause analysis and corrective actions of supplier quality issues.
Assess and enhance supplier core competencies and manufacturing processes
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Lead the Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) for new components, verifying supplier process readiness and approving initial samples.
Leading/participating in problem analysis and resolution (Requires understanding and application of problem-solving techniques, such as 8D, A3, etc.); Facilitate root cause analysis and corrective actions of supplier quality issues.
Assess and enhance supplier core competencies and manufacturing processes
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Develops and establishes quality systems and procedures, inspection plans, quality performance trends, statistical plans, control plan, cost estimates and technical quality plans for proposals;
Ensures that project and/or process control documentation is compliant with requirements and/or contract;
Proposes enhancements and improvements to products and processes by applying continuous improvement and key lean manufacturing/production principles and techniques to critical areas of production;
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