Root Cause & Case Reviews: Use quantitative and qualitative research methods to create and present in-depth case reviews. Adapt reporting for various audiences and internal stakeholders to establish a unified message and an understanding of events and root causes.
Continuous Improvement: Identify and recommend strategic improvements to policies, processes, systems, and products that mitigate risk to TikTok and improve the overall user experience.
Feedback & Coaching: Provide constructive, evidence-based feedback to support team members regarding the quality of work, highlighting any identified risks and/or improvement opportunities.
...
Track and review project progress and performance on a regular basis to identify gaps, improve workflow efficiency, and enhance overall project stability.
Conduct daily sampling and audit activities, focusing on content and videos labeled by BPO teams to ensure quality and policy compliance.
Communicate and align with key stakeholders, including demand-side teams (Research & Dev, Global Project Managers (GPM), Vendor Managers, and BPO vendors.
...
Track and review project progress and performance on a regular basis to identify gaps, improve workflow efficiency, and enhance overall project stability.
Conduct daily sampling and audit activities, focusing on content and videos labeled by BPO teams to ensure quality and policy compliance.
Communicate and align with key stakeholders, including demand-side teams (Research & Dev, Global Project Managers (GPM), Vendor Managers, and BPO vendors.
...