We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Check samples of a production run to ensure that products meet specification at any point in the production process.
Communicate with head on product quality and functionality issues. Post live production related issues to address defects and follow up upon corrections been made.
Document, monitor, track, and submit all testing and inspection records and data (Incoming).
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Report audit outcomes and trends to management for governance and decision-making.
Conduct QA/QC technical compliance reviews, ensuring timely updates to procedures and quality documentation.
Perform quality performance analysis and reporting, including customer satisfaction metrics, quality incident rates, and competency gap assessments.
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Support Business Operations: Perform data analysis and testing to contribute to affiliate reporting and broader Compliance Projects
Build Relationships: Engage and network with colleagues from various business functions, while effectively escalating complex issues to your RSS Line Manager when required
You are an undergraduate student from a reputable university pursuing a degree in Business, Law, Finance, or a related field
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Expand your network across suppliers and local partners, positioning you for larger hospitality roles.
Ready to run a spa that customers love and teams feel proud to work in? Join us — working with us at Global Beauty Concept means you help shape a calm, confident wellness brand that cares about real service and visible results.
As a Spa Manager you will build and scale an efficient, guest-first spa experience. You will design daily flow, refine service menus, and put systems in place so our therapists and front desk deliver consistent, high-quality visits.
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